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Island Tug and Barge's commitment to customer service is shown by their dedication to follow
ISO 9001 - 2000 standards, These standards are aimed at improving the company's ability to meet
or exceed a customer's expectations of service every time. The ISO standard requires a thorough
analysis of all of the systems that contribute to the successful provision of a service.
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Internal and external auditing are an important component of the process.
The verification of Island Tug and Barge's standards by a reputed third-party, Lloyds Register
Quality Assurance says to customers, ITB is a well-managed company capable of achieving a high
level of performance safety and with little risk to the environment.
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Tel: 604 873-4312